FAQs

We prioritize materials that are both durable and beautiful, ensuring longevity and style.

All of our jewelry is made using a variety of high-quality materials including:

- 14k Gold (Yellow Gold, White Gold, Rose Gold)

- Sterling silver

- 14k gold-filled

- Semi-precious stones & cubic zirconia.

- Implant Grade Titanium

& more!

All metals and materials are listed in the description on each item.

Absolutely! We offer a range of custom jewelry options. Whether you’re looking to create a personalized piece or modify an existing piece, we're here to help bring your vision to life.

We offer laser engraving, permanent jewelry options, or we can order something exactly like you're looking for!

To maintain the beauty of your jewelry, we recommend avoiding contact with water, perfumes, and lotions. Store your pieces in a cool, dry place when not in use, and gently clean with a soft cloth to preserve their shine.

Yes, we offer elegant gift packaging for all purchases. Simply select the gift option during checkout, and your jewelry will arrive beautifully packaged and ready for gifting.

We offer a 14-day exchange or store credit period from the date of purchase for most jewelry items, as long as they are in their original, unworn condition with all tags and packaging intact.

Custom and sale items are non-returnable unless they are defective or damaged.

Please check our Return & Refund Policy for more details.

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your package's delivery status directly on our website or through the shipping carrier's website.

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Information page for more details on international shipping options.

Permanent jewelry is a piece of jewelry that is custom-fitted to your body and welded on to create a seamless, clasp-free design. Unlike traditional jewelry, which can be taken off, permanent jewelry stays on until you choose to remove it. It’s perfect for those who want a piece of jewelry that’s both meaningful and hassle-free.nt

Getting permanent jewelry is a simple, quick, and fun process:

1. Consultation: We’ll help you choose the perfect piece of jewelry – whether it's a bracelet, necklace, or anklet.
2. Fitting: We’ll measure you to ensure the piece fits comfortably and looks great.
3. Welding: We use a tiny, safe welding tool to permanently secure the jewelry to your body without a clasp.
4. Enjoy: Your permanent jewelry will stay on, giving you a beautiful, everyday accessory.

The entire process typically takes about 15-30 minutes.Answer Content

The process is painless! We simply use a small welder to create a strong, secure bond, but there are no needles or major discomfort involved. The only sensation you may feel is a slight warmth during the welding process.

Yes, your permanent jewelry can be removed at any time! To take it off, you can either:

• Come to the store: We’ll remove it safely for you.
• At home: If you’d prefer, you can carefully snip the jewelry using small wire cutters or scissors (you can also visit a jeweler for assistance).

However, we recommend coming to us for removal to ensure the process is done safely and without damage.

Caring for your permanent jewelry is simple:

• Clean gently: Use a soft cloth to wipe away dirt and oils.
• Avoid harsh chemicals: Keep your jewelry away from chemicals in perfumes, lotions, and cleaning products.
• Be mindful of impacts: Avoid banging or scraping your permanent jewelry against hard surfaces to prevent damage.
• Wear it daily: The more you wear it, the more natural it becomes, and it’ll stay beautiful for longer.

While permanent jewelry is designed to be durable, accidents can happen. If your piece breaks or gets damaged, simply bring it to us, and we will repair or replace it if necessary. Please note that some repairs may require the jewelry to be removed and re-welded.

Our Charm Bar is a fun, interactive space where you can create personalized jewelry by selecting from a wide range of charms, beads, and chains. Whether you're designing a bracelet, necklace, or even a keychain, you can mix and match your favorite pieces to create something uniquely yours.

To keep your jewelry looking its best:

• Avoid Exposure to Chemicals: Remove jewelry before swimming, showering, or applying lotions, perfumes, or cleaning products.
• Store Properly: Keep your jewelry in a dry place, preferably in the provided jewelry box or pouch to prevent scratches.
• Clean Gently: Use a soft cloth to wipe your jewelry after wearing it. For more thorough cleaning, use a mild soap and water solution and a soft brush.
• Gold & Silver: For metal jewelry, avoid wearing it during heavy physical activity or when exposed to saltwater to prevent tarnishing.

At our Charm Bar, our gold-plated charms and chains are made with premium base metals like:

• Sterling Silver: A durable and high-quality option that is perfect for gold plating.
• Brass: A sturdy metal often used as a base for gold plating.

We use 14k gold plating for a rich, lasting finish that looks and feels like real gold. The plating is thick enough to maintain its appearance, even with regular wear.

Step 1: Browse our collection of charms, pendants, beads, and chains. We have options in a variety of styles, themes, and materials, including sterling silver, gold, and rose gold.

Step 2: Choose your base jewelry – whether it’s a bracelet, necklace, anklet, or keychain.

Step 3: Select your favorite charms and add them to your piece. You can choose as many or as few as you like to create a design that reflects your personal style or a meaningful story.

Step 4: Our team will assemble your jewelry on the spot, ensuring the perfect fit and design. We can even add an engraving or custom touch!

We offer a variety of charms and pendants to suit different tastes and occasions, including:

• Letter & Initial Charms: For a personal touch or meaningful initials.
• Symbolic Charms: Hearts, stars, crosses, animals, birthstones, and more.
• Themed Charms: Travel, hobbies, astrology, family, and more.
• Engraving: We also offer custom engraving services, so you can add names, dates, or special messages to your charms.

Absolutely! We encourage creativity. You can mix and match metals, such as silver, gold, and rose gold, to create a unique look that suits your style. Our team can help you find the perfect combination that complements your piece.

At this time, the Charm Bar experience is only available in-store. However, if you're unable to visit us, we can assist you remotely by selecting charms, designing a piece over the phone or through email, and shipping it to you. Please contact us for more information or to place an order online.

Gold-plated jewelry can naturally show signs of wear over time, especially with exposure to sweat, moisture, and chemicals. However, the gold plating itself will not tarnish. Instead, the layer may start to fade as the base metal underneath becomes more exposed. Proper care and maintenance will help minimize wear and keep your piece looking beautiful for longer.